Refund Policy
Refund and Cancellation Policy
Last updated: August 6, 2026
This policy explains how subscriptions, cancellations and refund requests are handled for Apexor, a SaaS product provided by Softlane Solutions FZCO.
Overview
Apexor is a SaaS subscription product provided by Softlane Solutions FZCO. This Refund and Cancellation Policy applies to payments made for access to the Apexor software platform.
Subscriptions
Apexor is offered through monthly and/or annual subscription plans. Subscription fees are charged in advance for the selected billing period and give customers access to the software features included in their plan.
Cancellations
Customers may cancel their subscription at any time. Cancellation stops future renewals. Unless otherwise stated, access to the service may remain available until the end of the current paid billing period.
Non-refundable payments
Because Apexor provides digital software services, payments for billing periods that have already started are generally non-refundable. We do not usually provide refunds for unused time, lack of use, or a change of mind after a subscription period has started.
When refunds may be considered
We may review refund requests on a case-by-case basis, especially in cases of duplicate charges, billing errors, accidental renewals, or technical issues that prevent access to the service and cannot be resolved within a reasonable time.
How to request a refund
To request a refund or cancellation, please contact us at info@softlanesolutions.com. Please include the customer email, company name, payment date, transaction details if available, and the reason for the request.
Refund processing
If a refund is approved, it will usually be processed back to the original payment method through our payment provider. Processing times may vary depending on the payment method, bank, card issuer, and payment provider.
Consumer rights
This policy does not limit any mandatory consumer rights or legal protections that may apply under applicable law.
Changes to this policy
We may update this Refund and Cancellation Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Contact us
If you have any questions about this Refund and Cancellation Policy, please contact Softlane Solutions FZCO at info@softlanesolutions.com.